Error messageThe payment period has expired
DescriptionThe period allowed for the user to complete the payment has ended.
Categories
Bank wire pay-in

Web card pay-in

Klarna pay-in

Pay by bank pay-in

Refused transaction

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Causes

This error occurs when the user does not complete the payment within the allowed time period. The time period before this timeout error occurs is different between payment methods:
  • On card web pay-ins, the user has within 15 minutes to complete the payment on the hosted payment page.
  • On Klarna, the user has 3 hours to complete the payment on the Klarna page.
  • On bank wire pay-ins, the user must initiate the wire transfer with their bank and the funds must be received by Mangopay within 1 month.
  • On pay by bank, the user has 9 minutes to complete the payment with their bank on the hosted page.

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What to do

If the payment expires, give the user the option to retry the payment on your platform. In the case of bank wire pay-ins, if the funds were sent by the user and this error occurs, then please contact the Mangopay Support team.